Privacy Policy

1. Introduction

Promero Consulting, LLC and its affiliates, 94 West Coshocton LLC dba The Hot Spot Coffee House (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, particularly in connection with our SMS/text messaging services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and other contact details
Messaging Data: SMS opt-in status, message history, and communication preferences
Technical Information: IP address, browser type, and device information (if applicable)

3. How We Use Your Information

We use the information we collect to:

Provide and manage our services
Send transactional and informational messages
Deliver SMS communications you have opted into
Respond to inquiries and provide customer support
Comply with legal and regulatory requirements

4. SMS Communications and Consent

By providing your phone number and opting in, you consent to receive SMS messages from [Your Company Name], which may include:

Appointment reminders
Account notifications
Customer service messages
Marketing messages (if applicable and separately consented)

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at [Your Contact Email].

5. Sharing of Information

We do not sell, rent, or share your personal information, including phone numbers, with third parties for their marketing purposes.

We may share information with:

Service providers (e.g., RingCentral) to facilitate messaging services
Legal authorities when required by law

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

8. Your Rights and Choices

You have the right to:

Opt out of SMS communications at any time
Request access to your personal data
Request correction or deletion of your information (subject to legal requirements)

To exercise these rights, contact us at [Your Email Address].

9. Third-Party Services

Our services may rely on third-party providers (such as RingCentral) to deliver SMS messages. These providers are contractually obligated to protect your data and use it only for service delivery.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Promero Consulting LLC

PO Box 635

Johnstown, OH 43031

privacy@promeroconsulting.com
740-966-1072